Chris Bell & Bells Moving and Storage
CUSTOMER SERVICES
Customer Service Charter
Policy Rationale:
(At Chris Bell & Bells Moving and Storage our primary role is to safely and efficiently relocate our clients’ belongings whilst providing a rewarding and harmonious working experience for our employees.
This charter sets out the service our customers can expect to receive Policy.
At Chris Bell & Bells Moving and Storage to achieve our vision we will do our best to ensure that we provide services that are courteous, timely, and accurate and delivered by knowledgeable staff.
Our commitment:
- To take time to listen to our customers’ needs
- treat our customers with respect
- treat every customer as people and not numbers
- keep our customers informed
- respecting privacy and confidentiality to the greatest extent possible
- avoid over-promising and under-delivering
We will respect the confidentiality of information that you provide to us and will accordingly advise you of the process, deadlines and costs of services as far as possible prior to the service being delivered.
As a customer, you have a right to expect that the service you receive will be of a high standard. Our aim is to always exceed your expectations.
If things to wrong
Even with the best intentions, things sometimes go wrong. If our service to you does not meet the standard you expect, please let us know.
In the first instance, we encourage your feedback directly to the staff member delivering the service or request to speak to a senior manager.
If the issue is not resolved to your satisfaction, please make contact with:
Mr Chris Bell
Managing Director
Chris Bell & Bells Moving and Storage
95 Albert Road
MOONAH TAS 7009 Telephone: (03)6228 0800
Email: info@movingtasmania.com
Help us to help you
Staff are committed to providing customers with a high standard of service. To help us do this we ask that you:
- Treat our staff with courtesy and respect
- Respond to reasonable requests for information in a timely manner
- Provide us with up-to-date information that is relevant to the service you seek
- Advise us if your contact details or requirements change
- Please let us know when our staff provide excellent service.
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